My simple yet not simple resume.
As an Operations Supervisor, known as a Merchandise and Inventory Supervisor at Staples, I oversee the store to ensure tasks and projects run smoothly and efficiently. I'm responsible for managing a team, which means I lead, coach, and motivate them to provide excellent customer service and meet our sales goals. I handle assigning tasks, organizing the sales floor, and ensuring that everyone knows their responsibilities.
One of my key duties is to maintain optimal stock levels. I coordinate with my general manager and sales manager to monitor and manage stock, ensuring we have the products available for our customers. This involves receiving, storing, and organizing of merchandise. I also manage the store's logistics, which includes processing incoming and outgoing shipments to stocking the sales floor and overstock.
As a supervisor, I am tasked with upholding store policies and procedures, ensuring compliance with company standards. This includes health and safety regulations, loss prevention strategies, and customer service protocols. If any issues arise, whether it's a customer complaint or an operational hiccup, I am one of the go-to people for resolving issues and finding solutions.
As a Crew Captain at Dunkin', I was responsible for leading and motivating a team of employees to deliver excellent customer service and high-quality products. I worked closely with the store managers to develop and implement strategies to achieve sales and profit targets, while ensuring that all food safety and sanitation guidelines are followed. I was also responsible for training and supervising team members, as well as overseeing daily operations such as inventory management and scheduling. Additionally, I would've been responsible for handling customer complaints and resolving any issues that may arise. Overall, my role was crucial in ensuring that the store runs smoothly and that customers have a positive experience at Dunkin'.
Working towards a Bachelor of Science degree in Cybersecurity at Southern New Hampshire University, acquiring a strong foundation in network security, ethical hacking, and information assurance. Gaining practical experience through coursework and projects, developing skills in various programming languages and technologies.
Earned an Associate of Science degree in Information Technology from Southern New Hampshire University, building a solid foundation in programming, algorithms, and data structures. Gained hands-on experience with various programming languages and software development methodologies through coursework and projects. Developed critical thinking and problem-solving skills, preparing for further studies in computer science or entry-level positions in the tech industry.
Achieved Linux Essentials certification, validating foundational knowledge of Linux operating system concepts, command-line interface usage, and basic system administration tasks. Demonstrated proficiency in navigating the Linux file system, managing files and directories, and utilizing essential Linux commands. Gained practical experience through hands-on labs and exercises, enhancing ability to work with Linux environments.
Earned CompTIA IT Fundamentals (ITF+) certification, demonstrating a solid understanding of basic IT concepts and terminology. Gained knowledge in areas such as hardware, software, networking, security, and troubleshooting. Developed foundational skills necessary for pursuing further studies or entry-level positions in the IT industry.
Completed the IBM IT Support Professional Certificate, gaining comprehensive knowledge and practical skills in IT support. Covered topics such as troubleshooting, customer service, networking, operating systems, system administration, and security. Developed hands-on experience through labs and projects, preparing for entry-level IT support roles.
Earned the Google IT Support Professional Certificate, getting foundational knowledge and skills in IT support. Went over topics such as troubleshooting, networking, operating systems, administration, and security.
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